VoIP – The Most Secure Way Of Communication

VoIP – The Most Secure Way Of Communication

Whether you’re looking to improve your business’s communication or avoid expensive phone lines, VoIP is an excellent choice. However, there are some security risks you need to be aware of.

The biggest threat comes from brute force attacks,

in which hackers try to guess your password by trying every combination of characters possible.

Secure platforms enforce strong passwords and store them in an encrypted way to prevent this type of attack from happening.

Encryption
Voice over Internet Protocol (VoIP) uses the Internet to connect businesses and their customers.

However, the technology is vulnerable to various security threats.

According to a recent survey, cyber threats topped the list of concerns for CEOs in 2019. These threats include malware infections, payment fraud, and data breaches.

The best way to avoid these issues is by encrypting all communication over the internet. This can  done by using TLS and SRTP encryption.

In order to make VoIP secure,

you need to encrypt all call data and information that is transfer during a call.

This helps to ensure that if someone intercepts the call,

they will not be able to decrypt the contents of the conversation or steal personal and business information.

In addition to this, you need to encrypt the data that is sent between your phone and the service provider.

This will help to stop data thieves from stealing your valuable business data or compromising your clients’ privacy.

Caller ID
Caller ID allows you to identify the number of a caller, including their name and location. It helps to screen out unwanted calls, such as telemarketers, salespeople, and scammers.

VoIP offers a more flexible caller ID than landlines, allowing you to change your name and phone number (multiple names and numbers in fact!) for different calls.

Some providers let you modify this data directly through a web interface, without needing to contact customer support.

When calling from a VoIP phone, you’ll see the caller ID name and number displayed on your phone’s display screen, which can be useful for making sure that customers know who they are talking to.

This feature also helps to increase your productivity by ensuring that you answer all incoming calls promptly and efficiently.

However, keep in mind that some phone carriers may not show this information unless you’re making a SIP to SIP or extension to extension call.

This means that you should update your caller ID name and number as often as possible to ensure that the info is displayed correctly.

Call Waiting
Call waiting is a feature that helps you prioritize incoming calls while on a call with another person.

It allows you to place the current call on hold while answering the second one, and you can choose your own hold music as well.

This is a great way to avoid missing important calls while you’re busy with others, and it’s a feature you should definitely be using when it comes to business phone systems.

When call waiting is activated, a tone will be sent to notify you that there’s another incoming call.

If you don’t want to answer the second one, you can temporarily disable it by pressing the flash or hang up button.

If you do, the caller will hear a quick tone and be transferred to voicemail.

Call Forwarding
Call forwarding is a VoIP service feature that enables businesses to redirect incoming calls to other numbers or devices.

This is particularly useful for remote employees who need to answer calls on their personal devices.

If your business has multiple locations or branch offices, call forwarding can ensure that every customer receives prompt assistance no matter where they are located.

This is especially useful for sales and customer support teams.

In addition to rerouting calls to a specific location or agent, a VoIP system also lets you set rules for incoming calls during and outside of business hours.

For example, you can set up a call forwarding rule that reroutes all calls made after your office hours to an answering machine or voicemail.

Another popular call forwarding feature is international call forwarding. It allows your customers in another country to call your company’s toll-free or SIP login number and receive a local phone number without incurring high international calling rates.